Shipping and delivery

At Poured Pink, we are committed to delivering your orders promptly and efficiently. Please review our shipping policy below, which outlines our procedures for handmade, custom-made, and in-stock items.

**Processing Times**

- In-Stock Items: Orders for in-stock items typically ship within 1-3 business days after payment confirmation.

- Custom-Made Items: Custom pieces require additional time to craft. Please allow 2-4 weeks for processing before shipment.

- Handmade Items: Each handmade item is made with care. Please allow 1-2 weeks for processing prior to shipping.

**Shipping Methods**

- Standard Shipping: Delivery typically takes 3-7 business days, depending on your location.

- Expedited Shipping: For faster delivery, choose our expedited shipping option, which takes 1-2 business days. Additional fees will apply.

**Shipping Costs**

- Standard Shipping Fee: $7.30 for orders under $50. For orders over $50, standard shipping is **FREE**.

- **Expedited Shipping Fee**: $15.00.

**Tracking Your Order**

All orders include tracking information, which will be emailed to you once your package has shipped. You can use this information to monitor the status of your delivery.

**International Shipping**

We gladly offer international shipping. Please note that international orders may take 7-21 business days to arrive, and customers are responsible for any customs fees or import duties.

**Delays and Lost Packages**

- If your order does not arrive on time, please contact us within 7 days of the expected delivery date so we can assist you.

- For packages marked as delivered but not received, please notify us within 3 days of delivery for resolution.

**Holiday Shipping**

During peak seasons (November-December), please add 2 additional business days to our standard processing times to account for higher order volumes.

**Questions or Special Requests**

If you have specific questions regarding rush orders or special requests, feel free to contact us at [email protected]. We will do our best to accommodate your needs.

Thank you for supporting handmade and custom creations!